Last updated: January 2024

Introduction

silent-crater ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silent-crater.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request a quote or consultation
  • Subscribe to our communications
  • Engage with us regarding our services

This information may include:

  • Name
  • Email address
  • Business name and type
  • Project requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you relevant information about our services
  • Improve our website and service offerings
  • Analyse usage patterns to enhance user experience
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent when you submit enquiry forms
  • Performance of a contract when you engage our services
  • Our legitimate business interests in improving our services
  • Compliance with legal obligations

Data Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.

We may disclose your information where required by law or to protect our rights and safety.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain contact information for up to three years after our last interaction unless you request earlier deletion.

Your Rights

Under data protection legislation, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

silent-crater
47 Technology Park
Bristol, BS1 4DJ
United Kingdom

Email: [email protected]